Frequently Asked Questions
While we would love to accommodate everyone we always suggest that you book your rentals as soon as possible. Once you have paid the deposit and thereby confirmed your order, the rentals are reserved for you. Usually for weddings, corporate events and festivals that involve a large tent or multiple tents we recommend that you book at least 2 months in advance. While for smaller orders booking 2 weeks in advance is usually enough time.
We usually deliver party rental equipment and/or install tents one business day prior to your event. Delivery and pick up date is always specified on your quote/rental agreement.
No. We only charge a one day rental for weekend events. Products are delivered and tents are installed on Friday and picked up on the Monday or the next business day.
Party rental equipment needs to be delivered to a ground level dock or area easily accessible to our trucks. For private residences our delivery staff will bring the rental product to a garage or front porch or into the front foyer. Due to liability issues they are NOT permitted to bring the rental goods up or down the stairs or into any other rooms of your home.
We do our best to deliver to you in a timely manner. However, we don’t always have full control over this due to weather conditions and traffic. You will be given a time window for morning or afternoon delivery which we will do our best to abide by.
Requests for after hours pick up or delivery need to be made in advance and there is usually a surcharge for this service.
a) Tents: To cancel or reduce tent rentals, we must be notified a minimum of 4 weeks prior to the date of
delivery or pick-up. Cancellations or reductions in tent rentals within 4 weeks of delivery or pick-up
(10’x10’ pop-up tent) date are subject to full payment of the tent. Size reductions are subject to tent availability for the dates requested. All deposits are non-refundable in the event of complete cancellation of the booking.
b) Rental Items: To cancel or reduce rental item quantities, we must be notified a minimum of 2 weeks prior to the date of delivery or pick-up. Cancellations or reductions in rentals within 2 weeks prior to
delivery or pick-up are subject to the full cost of the rentals. All deposits are non-refundable in the event of complete cancellation of the booking.
Usually we do not set up table and chair rentals. Set up of table and chair rentals is usually done by the client themselves or by decorators hired independently by them. However there is the possibility of us setting up and dismantling the tables and chairs. You will need to contact our customer service staff well in advance, and request this service, so they can give you a price quotation accordingly. If this has not been arranged in advance then our delivery staff will leave all party rental equipment neatly stacked for you to set up. Similarly unless you have made prior arrangements for dismantling the tables and chairs, you will need to leave all rental goods dismantled and neatly stacked, as received, for our delivery staff to pick up.
a) Dishes and glasses – We wash and sanitize these in house. This is the best part about party rentals! However we ask you to kindly scrape off all food debris and make sure glasses are empty. You are required to then place all the dishes, cutlery and glasses back in the containers that we delivered them in.
b) Linen: -We wash and press the linen in our warehouse. Please do not wash these. Kindly shake them off to remove any decorations or food debris and fold them and keep in a dry place so our staff can pick them up
A 6% damage waiver is applied to the rental fees to cover you from accidental breakage and/or damage to the rental items. The damage waiver is non-refundable and only covers damage of rental items up to a maximum amount of $500. Any missing or unreturned rentals are subject to a replacement fee and are NOT covered under the damage waiver.
To confirm the booking and reserve the rentals, a 25% reservation deposit is required by credit card. The reservation deposit is non-refundable in the event of cancellation.
Full payment of the rentals is due by credit or debit 3 days prior to delivery or pick-up date. Payment in
cash is accepted the day of pick-up. In the case of delivery, exact payment by cash is required upon
arrival of our crew.
The size of tent required for your event depends on a wide variety of factors. Please see the list below for a few things to consider:
What type of event is the tent being used for?
How many guests are you expecting?
Will the guests be seated at tables or will it be a stand up cocktail style event?
Will additional tables be required for a buffet style meal, a head table, and/or bar/beverage
Will additional space be required for a dance floor, music area and/or other activities?
Kindly provide the information asked above to our customer service representatives who would be happy to help you decide on the right size tent for your event.